The content of our email reply is solely for individual customer who has made the enquiry. Forwarding, secondary use of, or disclosure of a part or all of the reply to a third party without prior consent is strictly prohibited.

We strictly manage the personal information and the content of enquiries collected from you. We safeguard your private information thoroughly and properly.

Information that we have received from our customers will be used for the purpose of improving service quality only.

We will respond to your enquiries one by one. Please note that it may take some time for us to reply depending on the nature of your enquiry.

Please note that you may not receive a response from us due to E-mail filter settings of your email account.

Please note that our staff may reply your enquiries by email or phone call.

Please note that we may forward your questions and your personal details provided in the email, to different departments within the companies of Shiseido Group whenever necessary.